FAQ

How can I contact you?
The easiest and fastest way to get in touch with us is to go to Contact Us page. Just fill in the contact form there and we will receive your question.

If you are already our client you should have login details for your personal account on our website. Login your account and access all your support requests, past orders and special promotions.

Why do you use ticket based support system?
The main reason to use such a support system is to avoid spam filter problems. We’ve used email in the past but many of our clients had problems sending or receiving emails. Due to the high number of SPAM messages these days many email providers use advanced email filters which unfortunately are not so advanced and often emails that you expect arrive in your SPAM boxes.

What is your working time?
One of the main services that place us in front of the others is our Support Service. We provide online support 12 hours per day every weekday from 6am to 6pm GMT. We also work on weekends, completing custom modifications for our clients and doing updates to our own products and websites so you can expect a reply from us too.

Generally you can expect a response to your question within few hours during our opening hours.

If you require support outside our working time, do not worry, we haven’t forgotten you and we will come back to you within hours, this is our promise to you.

What does free installation support include?
We will install the script on your hosting account for free. You should send us login details for your hosting account so we can upload the files and install the script. You will be responsible for placing the script on your website pages.

If you need help installing any of our products please get in touch with our support team and they will be happy to assist you.

Are my login details secure with you?
Absolutely! We have a very strict policy when dealing with clients’ login details. Only authorized members of our support team have access to it and once installation is completed you can request these details to be removed from the support ticket.